Customer Support Specialist

Job duties

• • Reporting to the Call Center Manager, this technical position is based in Singapore and requires the ability to understand customers’ needs and problems, to extract information and in the end provide the best solutions via our CRM system.
• • The primary responsibility as a Customer Support Specialist is to provide high quality first level pre- and post-sales technical support to D-Link customers in the region.
• • He/she will also contribute in documenting all reported issues and solutions into the CRM, and collaborate with other Helpdesk Agents.

Requirements

• • Diploma or Certificate in IT/Computer Engineering with 1-2 years working experience in technical support
• • Some Knowledge of basic IT networking technologies and various operating system setup & configurations
• • He/she should be enthusiastic and communicative, pro-active and takes pleasure in giving higher-than-expected quality service to customers.
• • He/She must be patient and courteous when handling our customer calls
• • Good communication skills in Bahasa Indonesia will be preferable.

If you fit the above profile, join us today for a rewarding career by applying with a detail resume, current and expected salaries and contact number to: ccrecruit@dlink.com.sg