Register D-Link Products

 

Product Warranty


 
 

HARDWARE

D-Link warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for a specified period of time from the date of purchase from D-Link or its Authorized Resellers.

 

 

BRANDED PRODUCTS

Product Type Limited Warranty Period

Analog Modems/ ISDN TAs

One Year
Antenna One Year
Broadband Products One Year
Home PNA Products One Year
Access Gateways One Year
KVM Series Products One Year
Multimedia Products One Year
Network Attached Storage One Year
Network Cards Five Years
Print Servers Three Years
Wired Routers Three Year
3G Routers

One Years
3G USB Dongle One Year
USB Family Products One Year
HSPDA Routers One Year
Spare Parts and Spare Kits Three Months
Voice over IP Products One Year
IP Camera One Year
Boot ROMs One Year
Chassis based Switches
(Including all the spare part and modules)
Two Years
Other Hardware Products One Year
Boot ROMs 1 Month
Spare Parts and Spare Kits 3 Months
Whether Internal or External Power Supplier Equivalent to Device Warranty


*Limited Lifetime Warranty is valid only for the life of the product cycle meaning that it is limited by the end of life (EOL) product cycle when the product is obsolete (phased-out of production). This warranty will expire after 5 years from the date of obsolescence. Please register your D-Link product online at http://register.dlink.com within thirty (30) days of purchase.

Product Type Limited Warranty Period

Wireless Routers

EOL+5 Years
Repeaters EOL+5 Years
Transceivers / Converters EOL+5 Years
Pocket Router EOL+5 Years
Wireless LAN Gateway, Access Points and Adapters EOL+5 Years
Unmanaged Switches EOL+5 Years
Internal power supplier and fans 5 Years
External power adapter 3 Years

 

Below listed Limited Lifetime Warranty products only cover purchased after 1st Oct 2009. The warranty is only valid for products register at D-Link product online http://register.dlink.com within thirty (30) days of purchase.

 

Please register your D-Link product online at http://register.dlink.com within thirty (30) days of purchase.

 

Product Type Limited Lifetime Warranty Period
Wireless Routers EOL + 5 years
Repeaters EOL + 5 years
Tranceivers / Converters EOL + 5 years
Pocket Routers EOL + 5 years
Wireless LAN Gateway, Access Points & Adapters EOL + 5 years
Unmanaged Switches EOL + 5 years
Internal power supplier and fans 5 years
External power adapter 3 years

 

 

Product Type Limited Lifetime Warranty Period
Unmanaged Switches
DES-1000 series, DGS-1000 series with more than 8 ports, but including DES-1008F and DES-1008P
EOL + 5 years
Smart Switches
DES-1200 series, DGS-1200 series, DES-2100 series
EOL + 5 years
Managed Switches
DES-3000 series, DGS-3100 series, DGS-3200 series (Except for DES-3200-10, 18 & 28F are 3years warranty only), DGS-3400 series, DES-3500 series, DGS-3600 series, DES-3800 series
EOL + 5 years
Business Wireless Products
DWS-3000 series, DWS-4000 series, DWL-3140AP, DWL-3500AP, DWL-8500AP, DWL-8600AP, and all AirPremier and AirPremier N family
EOL + 5 years
Firewall Security Appliances: Net Defend family EOL + 5 years
Internal Power Supply 5 Years
External Power Adapter 3 Years

 

 

NON-BRANDED PRODUCTS

Product Type Limited Warranty Period
All Non-Branded Products One Year

 

*The warranty claims will base on end user proof of purchase date; or the device serial number date code added with 6 months grace period (if end user loss the proof of purchase receipt).

All Warranties are limited warranty and are subjected to change without prior notice.

If a product does not operate as warranted during the applicable warranty period, D-Link shall, at its option and expense, (1) repair the defective product or part, OR (2) deliver to Customer an equivalent product or part to replace the defective item. All products that are replaced out will become the property of D-Link.

The warranty does not cover the product for damages due to improper installation, improper testing, improper operation, abuse, misuse, accident, neglect, alteration, corrosion, force majeure, power surge and any acts of god.

The warranty does not cover any updates and patches necessary to fix problems that were not discover during normal testing or to fix problem peculiar to a customer’s site and situation.

If a product is found to be defective, the product must be delivered with a pre-authorized return material authorization (RMA) number and the purchase invoice to D-Link or its Authorized Resellers. If you ship the product, you must assume the risk of damage or loss in transit and pay the shipping charge. The authorized dealer or customer must bear the cost of delivering the defective item to D-Link for repair.

Replacement products may be new or reconditioned suggested to products category of D-Link. Any replaced or repaired product or part has a ninety (90) days warranty or the remainder of the initial warranty period, whichever is longer.

D-Link shall not be responsible for any software, firmware, information, memory or customer data that are contained in, stored on, or integrated with any products returned to D-Link pursuant to any warranty claim.

To qualify for this limited hardware warranty, the customer must complete their Product Registration Card and return back to D-Link or complete the On-Line Warranty Registration form through D-Link website. Warranty registration must be completed and returned to D-Link within ninety (90) days from the date of purchase with proof of purchase.

Service charge may be levied to Customer by D-Link for any exceptions that are not covered under the Limited Warranty as described above.

 

SOFTWARE

D-Link warrants that the software programs licensed from it will perform in conformance to its published specifications for a period of ninety (90) days from the date of purchase (from D-Link or its Authorized Reseller). D-Link warrants the magnetic media containing software against failure during the warranty period. Neither software updates nor upgrades are provided under this warranty. D-Link's sole obligation shall be to replace any defective software products with products that substantially conform to D-Link's applicable published specifications. Customer shall assume the responsibility of selecting the appropriate applications program and associated reference materials that meet their requirements. D-Link does not warrant that its software products will work in combination with any other hardware nor software applications that are provided by third parties. D-Link does not warranty that the operation of the software products will be uninterrupted or error free, or that all defects in the software product will be corrected. For any third party products listed in the D-Link software product documentation or specifications as being compatible, D-Link will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by "bug" or defect in the third party's product.

 

For further clarifications on the warranty and for obtaining
RMA number or warranty service, please contact us at the following:

D-Link International Pte Ltd
18 Boon Lay Way, Tradehub 21 Unit 10-138
Singapore 609966 Main Line: (65) 6501 4200 Fax: (65) 6795 2279 E-Mail: rma@dlink.com.sg

 

 



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